Refund & Cancellation Policy

Last updated: September 2026

This is a draft prepared for KF Books and has not been reviewed by an attorney. Treat it as a starting point, not finished legal advice, and have it reviewed before relying on it.

1. Subscription Billing

Your subscription fee is billed in advance for the billing period you selected (monthly or yearly) and is due before your account is activated or renewed. Payment is made by EFT using the reference shown on your invoice.

2. How to Cancel

Either you or KF Books may cancel the subscription agreement with 30 days' written notice by email. To cancel, email kfbooks@kumlehn-frank.life or open a ticket via Tech Support in your portal.

3. Refunds

No refund is given for the remainder of a billing period already paid for. If you cancel partway through a paid month or year, your access continues until the end of that period, but the unused portion isn't refunded.

4. Involuntary Suspension & Termination

We may suspend your access immediately, without the 30-day notice above, if a payment is overdue, if you breach the Terms & Conditions, or if we reasonably believe your account is being used unlawfully or to commit fraud. If a renewal payment isn't received, we may suspend access until payment is made.

5. Price Changes

Prices may change for future billing periods. We'll give you at least 30 days' notice by email before a price change takes effect on your account — it never applies retroactively to a period you've already paid for.

6. What Happens to Your Data After Cancellation

Once your subscription ends, you have 14 days to export your data — customers, invoices, quotes, and expenses — using Export Data in your portal. After that window, your data may be permanently deleted from our systems and can't be recovered. We recommend exporting your records before requesting cancellation, not after.

7. Questions

If anything here is unclear, or you'd like help exporting your data before cancelling, contact kfbooks@kumlehn-frank.life.